The Client

XCD is a single-solution HR and Payroll software designed for organisations with over 250 employees, experiencing business growth or transformation. It allows organisations to keep all their data and processes in one place, freeing up your time to add even more value and make human resources work for the business.

Business Challenge - Western Union
Business People in Salesforce Meeting

The Business Challenge

XCD set out to unshackle HR and Payroll professionals from the burden of repetitive administration. Today, XCD is one of the most advanced and fastest-growing digital HCM applications available.

XCD allows you to harness the latest automation, analytics and engagement technology to nurture your employee relationships, improve your HR & Payroll, cut costs and drive strategic value back into your organisation.

XCD came to us with an idea, then we helped them create the product roadmap and MVP release.

As with many ISV companies, it became clear that XCD would benefit from having the ability to outsource its Implementation and Support services to allow XCD to focus on its business growth and product roadmap.

The Salesforce Solution

The Consleague ISV Partner Programme was designed to support companies like XCD to address this exact need. The ISV Programme provides three key offerings:

  1. Build
  2. Implement
  3. Support.

XCD harnessed our full resources to implement and support the existing XCD AppExchange product.

Our Implementation service enables XCD to direct their SMB client base to us, so we can assist with implementing XCD software. Our extensive product knowledge gives us a unique ability to provide a complete implementation service, specialising in the HR setup of the client’s Salesforce organisation. By managing this considerable task for XCD, it gives them time to focus on specific projects and overall business development.

Finally, our Salesforce Support service enables XCD to direct day-to-day support queries from their clients, to our in-house Salesforce Support team. Meaning XCD internal resources don’t get overwhelmed with technical issues or support enquiries.

Our deep understanding of the XCD software has allowed us to provide a comprehensive support package for more than a decade!

The Results – Salesforce Customer Success!

  • The Consleague ISV Partner Programme’s success has meant that XCD can partner with us to provide support, safe in the knowledge that we deliver every time.
  • The results of our long-standing relationship are a testament to the integrity and professional setup that Consleague provides to all of its ISV Partners.
  • XCD can now grow exponentially with our support in key areas that, more often than not, cause companies to bottleneck or require substantial ongoing investment in expanding their internal team to manage.
Salesforce Customer Success

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