Salesforce Communities and Driving Business Growth

The ways businesses and customers interacted were already changing before Coronavirus, but the pandemic has further altered the dynamic. 

While the digital space has welcomed new technologies that help streamline processes by automating them, this has eliminated the one thing many actively want and seek out: human interaction. 

This need for real human interactions is shared by organisations, leaders, customers and employees alike: in other words, we all seek and depend upon community. We feel that it’s providing this which will protect and impact business growth significantly during bumpy times.

The significance of community and collaboration for business growth is not undermined; the big question is, how do you find effective ways of building communities that welcome and encourage collaboration? Salesforce community cloud offers the kind of solution businesses need, providing greater customer outreach, boosting employee morale, and improving the business’s bottom line. 

Salesforce communities are robust branded spaces that facilitate collaboration and association for customers, employees, and partners, providing an efficient way of collaborating and sharing insights and information with the people present within the community, i.e. customers, partners, and employees. 

How do Salesforce Communities drive growth?

They can drive growth through: 

• Customer Support 

• Social Media Management 

• Supply Chain Management 

• Improved Communication 

Here at Consleague, we feel collaboration and communication are two extremely powerful weapons that businesses – of any size – need to sustain in an environment which is only becoming more and more competitive.

Salesforce community aids better communication across various departments, which leads to increased productivity. The platform also allows employees to connect with the community in an organised, transparent way and gather the information they need to work efficiently. Among the many benefits for management and leadership is the ability to monitor performance and share company updates. 

But instead of reading how beneficial this system is, why not let us help you discover the power of Salesforce for your business? Simply get in touch with one of our Solution Experts and schedule a 30-minute call to discuss the options.