The Client

PHC are a regulated provider of private medical insurance sold through intermediaries in the UK to business employees. The landscape of the insurance industry is rapidly changing, thanks to new regulations, so having an adaptable system that reflects current compliance objectives is essential.

The Business Challenge

The private medical insurance market has gone through significant regulatory reform, particularly in the two years leading up to this project, meaning that PHC needed to implement some major changes in order to remain compliant. The requirement for PHC’s project with Consleague was that certain group-based contracts that were originally sold to employers to benefit employees must now transition to contracts sold to the employee as an individual who is part of a larger group. Without notable changes in pricing models, underwriting, policy administration, finance, and sales, the growth of the business would have been limited. With Affinity, Consleague were able to find a smart solution to these problems that would bring PHC up to date with regulations and allow them to deftly handle future changes.

The Results – Salesforce Customer Success!

• Alongside PHC’s technical team, Consleague were able to recommend a solution that caused minimal interference in day-to-day operations and peripheral technology.
• As well as finding a workable solution to the challenge, the Consleague team were also able to make underpinning improvements to mature the data model and improve PHC’s processing capabilities.
• PHC are now able to accommodate future regulation changes in their industry and stay flexible in the face of software and product upgrades. Good news for PHC employees and stakeholders alike!