The Business Challenge

A wholly-owned subsidiary of AXA PPP (Part of the global AXA Group) PHC provides a wide range of specialised insurance products to employers through a panel of intermediary firms. Acquired by the AXA group in 2015 and now considered an incubator for innovation, the 50 strong team prides itself on agility and service.

PHC have evolved over 10 years using in house skills to deliver technical support. Post the acquisition by AXA PPP the need for an architectural review was identified to ensure the organisation could meet the demands of a rapidly changing marketplace and regulatory landscape.

PHC concluded that an organisation-wide transformation programme was required to remove the technical debt, migrate from legacy unsupported platforms to a new technology platform that could scale rapidly and drive innovation.

In addition, as a regulated entity, PHC needed to establish a platform that could respond to changes in requirements and practices with minimal redesign and support the organisation as it entered its most challenging.

The Results

As a result of the Transformation project, PHC have been able to:

• Retire 6 Legacy Applications that were used to support the core of the business
• Move from a knowledge-based organisation to a process-led organisation
• Meet regulatory requirements from the regulator (FCA) and the Data Protection Commissioner with minimal overhead
• Streamlined reporting and management information under a singular team

• Gained self-sufficiency in the creation and management of system driven documentation
• Achieved greatly reduced time to market for new products
• Increased control and automation within the Finance team
• Increased consistency in the handling of complaints and claims
• Reduced architectural risk and debt through the transition to a recognised target operating model